Policies

KitLab Store Policy

Shipping Policy:

• We offer reliable shipping within 9-15 days across the globe.
• A fee of around 30 AED is required to be paid to the national postal service depending on the post for the package to pass customs. 

Refund Policy:

• Refunds are not available.
• Customers are encouraged to thoroughly check their items before payment to ensure they are fully satisfied with their purchase.

Exchange Policy:

• If the kits are too small or too big, we offer an exchange service.
• A 25 AED fee will apply for the exchange.
• Upon exchange, the customer will return the kit that didn't fit and receive the correct size.

Cancellation Policy:

• If a customer cancels or refuses to accept the product upon delivery, the amount spent on shipping and other fees will be deducted and paid to the courier.
• We kindly ask customers to confirm their orders to avoid unnecessary complications.

Thank you for choosing KitLab. We are committed to providing excellent service and quality products.